Help & Support

Setting up a Wireless Access Point

Extending your Wi-Fi Range

There are three main ways to extend your Wi-Fi range in your home.

Wireless Access Point:

The best and fastest option on the market is the wireless access point. This requires an Ethernet cable to connect from your home router to the access point located where there is no Wi-Fi accessibility (dead spot). The access point then acts as a gateway receiving signal from wireless devices in the area and transmitting them down the Ethernet cable to your router.

Advantages:

Fast, easy to setup, cheap and reliable.

Disadvantages:

Have to run a network cable through your house to connect to the access point.

Power line adapters:

Power line adapters are a good option if it is not possible to run an Ethernet cable round your home. The power line adapter uses your existing electricity circuit in your home to transmit the signal to any socket. Plug one device into a power socket near your router, connect a network cable from the device to the router, then place the other device in any power socket in a Wi-Fi dead spot. Please be advised, using a power line adapter requires the connected devices to be placed on the same electricity circuit (ring-main). Once connected, press the sync button on the device and this should connect. The power line adapter in the dead spot acts as a gateway, receiving signals from wireless devices in the area and transmitting them down the power cable in your walls, to the device connected to your router. 

Advantages:

Fast on same ring main, easy to setup, no cabling required and reliable.

Disadvantages:

Expensive and doesn’t work well on multiple ring mains.

Wireless Range Extender:

The wireless range extender works by receiving your Wi-Fi signal and repeating it to extend the range. These are cheap to buy but are the slowest option and needs to be in Wi-Fi range to extend the signal. You will need to configure the device with your Wi-Fi settings before it can connect to your network.

Advantages:

No cabling required, cheap.

Disadvantages:

Needs to be in Wi-Fi range, setup required prior to installation, slowest option.

Network Storage Device

To set up your ZTE router as a network storage device attach an external hard drive or USB memory stick then log into the router on 192.168.1.1 with the username: admin and password: admin

Once logged in select application from the top menu then Samba services from the menu on the left

Change the host name to what you would like to be displayed. Click enable then submit.

Now you should see your network storage device under Network on your devices and be able to access all your media.

UPS

UPS and GPON

Using a small UPS plugged into your router will keep your internet connection up during a power outage, enabling you to use your internet connection on devices such as mobile phones, laptops and tablets. These can be purchased from electrical stores.

Paying your Bill and Fees

GibFibreSpeed clients can make payments online, we use paperless billing. Invoices are sent to your E-mail address - click the link and press the make a payment button to pay your bill online.


Alternatively, you can come into store and pay your bill. 

If you have any queries or require any assistance please E-mail customersupport@gibfibrespeed.com or call us on +350 20065154.

Your Contract

GibFibreSpeed currently has no minimum term contract on all our broadband packages. You may sign your contract in store or by signing up online, you can sign up online here: GibFibreSpeed - Sign-up Online

Setting up my FTTH router

Please read our FTTH router guider which explains exactly what steps are taken in order to set up your router and all its functionality.

FTTH Router guide

Setting up my Router for my PlayStation 4

Please read & follow instructions in the attachment provided to setup your PlayStation 4 to our wireless routers.

DMZ for Playstation 4

Information about NAT type and Playstation 4 can be found at http://manuals.playstation.net/document/en/ps4/set...

For instructions on setting up a static IP on your Playstation we recommend http://portforward.com/networking/static-ip-ps4/


Setting up my Router for my Xbox One

 Please read & follow instructions in the attachment provided to setup your Xbox One to our wireless routers. 

Xbox DMZ

More information about setting up Microsoft Xbox one can be found at http://support.xbox.com/en-US/xbox-one/networking/...

For instructions on setting up a static IP on your Microsoft Xbox one we recommend http://portforward.com/networking/static-ip-xbox-o...

Improved WiFi router Mikrotik RB2011

Get a WiFi Signal over 5 times stronger!!!

Order this router when you purchase a FTTH package or upgrade your existing connection and you will enjoy a very powerful Wi-Fi signal even across thick walls.

The RB2011 is powered by RouterOS, a fully featured routing operating system which has been continuously improved for the past fifteen years. Dynamic routing, hotspot, firewall, MPLS, VPN, advanced quality of service, load balancing and bonding, real-time configuration and monitoring - just a few of the vast number of features supported by RouterOS.

Specs:

· 128 MB RAM

· 5x1Gbps Ethernet ports

· 5x100Mbps Ethernet ports

· 802.11b/g/n

· PoE

Direct Connection

Connect your devices with a real IP

Tired of problems when accesing services like PSN? This is the solution. Forget about NAT types 2/3 and get NAT Type 1 in your PS4

Features:
Public IP address to your devices through a PPPoE session
Up to 3 devices

Call our customer services on Tel:20065154 for more information

IPTV Manual

IPTV Manual

INDEX

1. How to prepare your MINI 2 for PVR and Time shift use.

  • Installing your USB device on IPTV Box.
  • Preparing and Formatting the USB device.

2. How to use your MINI 2 PVR Service.

  • Preparing the USB device for Record.
  • Changing/Using recording modes.
  • See/Manage recorded programs.

3. How to use your MINI 2 Time shift functionality.

  • Preparing the USB device for Time shifting.
  • Using Time shift function.

4. Gibsat’s MINI2 IPTV Box notes and recommendations.


1. How to prepare your MINI 2 for PVR and Time shift use.

To use your MINI 2 for PVR and time shifting, you must insert a USB device in the USB host port, on your IPTV Box MINI 2.

Note: It supports USB devices with a capacity between 8 GB and 1Tb. To use your USB device you will need to format it. (Remember, formatting the device will erase all data). 

1. When you connect it, a menu will appear on your screen indicating than you have connected a new device to the MINI 2, it will take a couple of seconds, then you must press the “green button” on your remote control, to enter your USB device information.

You will have 10 seconds to do this action. Don’t worry it’s enough. But if this menu disappears you can unplug and plug in the USB again to make it return.

2. Then press “ blue button” to enter “Disc info.”

3. Use arrows to highlight “FORMAT DISK”, usually it’s highlighted as default, and Press “OK” on remote.

4. Now MINI2 will ask you to continue. Press “OK” in order to start the formatting process. This process will erase all data on your USB device, ensure than you have no important data on it. It will take several minutes depending on the USB capacity. Please be patient.

Once it has finished, this message will appear.

Press “ OK” on remote control to end formatting process.


2. How to use your MINI 2 PVR Service.

The PVR (Personal Video Recorder) is functionality than allows you to record your favourites programs from Gibsat’s IPTV broadcast.

1.  Preparing the USB device for Record. To use PVR function, you must prepare the USB device; you can do this by selecting “Recording” as operation mode.

To do that, Press “ MENU” button on your remote to open “Main Menu” and then select “Recording” on “Recording” menu from the screen using “Arrow keys” and pressing “OK” on remote.

Once this menu appears, press “ blue button” on remote to enter “Disc Info

In this menu, using Arrows and OK, change the operation mode for the USB device, “Disk mode”, to “Recording”.

Now selecting “ Recording” operation mode, you will prepare the USB for recording.

When MINI 2 asks you to change disk mode to PVR, please answer YES, and use the Arrows and the OK Button on your remote.

You can change between disc modes anytime you want but you must format the USB device again, to make it work properly.

NOTE: To use the USB Device, MINI2 will format the USB to a special format. Don’t worry, if you need to use the USB again, you can reformat it with your computer, just insert it in the USB host port and the system will ask you to format. Due to the format change it will take some time to complete, please be patient.

2.  Changing/Using recording modes. Gibsat’s MINI2 IPTV Box offers you 4 recording modes:

Instant Recording: Allows you to record just by pressing “Record” and stops recording by pressing the same button.

You can check the record is activated from the red blinking light in the top right of your screen.

If you want, you can hide this red dot by pressing the “EXIT” key on remote, this will not stop the recording, just hide the blinking light. You can see that the MINI 2 is still recording from the blue blinking light on the front of the MINI2 IPTV Box.

Time Recording: Allows you to record in real time. Press “MENU” button and select “Plan Rec” option on “Recording” menu.

Select the channel you want to record, using “ Arrow keys” and press “green button” (option Time record), to confirm the recording.

After confirmation, this screen will appear, giving you the recording configuration. Change what you need, and press “ red button” to save the recording plan.

This screen will then appear, confirming your selection. Press “ EXIT“ to go back to TV.

You can stop the recording by pressing “record button”

EPG Record: Allows you to program recordings using the Electronic Programming Guide (EPG) Press “MENU” button and select “Plan Rec” option on “Recording” menu.

Select the programs you want to record, using “ Arrow keys” and press “red button” (option EPG record), to confirm the recording.

After confirmation, this screen will appear, giving you the recording configuration. Change what you need, and press “ red button” to save the recording plan.

Then, this screen will appear, confirming your selection. Press “ EXIT“ to go back to TV.

Periodic Recording: This is another way to use the EPG recording, especially useful to record any series. Press “MENU” button and select “Plan Rec” option on “Recording” menu.

Select the program you want to record, using “ Arrow keys” and press “OK” (over the desired program), to confirm the selection.

After confirmation, this screen will appear, giving you some choices. Select “ Set periodic recording” and press “OK” to confirm.

Then select “ save and record” to save the recording plan.

This screen will then appear, confirming your selection. Press “ EXIT“to go back to TV.

To cancel a periodic recording: You must do it via “Multi EPG”.

Press “ MENU” button and select “Plan Rec” option on “Recording” menu.

Select the program you want to cancel, using “ Arrow keys” and press “OK” (over the desired program), to confirm the selection.

After confirmation, this screen will appear, giving you some options. Select “ Cancel planned recording” and press “OK” to confirm.

Then Multi EPG will appear again, press “EXIT” to go back to TV.

3.  See/Manage recorded programs. To see/manage the programs that you have recorded on your USB device, you must go to main menu by pressing “MENU” on remote, and use “Arrow Keys” to select “Recording” on “Recording” menu press “OK” and enter on record management menu.

Here you can play and delete programs, by selecting them on this menu. Use Arrows to highlight the desired recording, and then press “ OK“ to play or “yellow button“ to delete. When deleting, MINI2 will ask you for confirmation.


3. How to use your MINI 2 Time shift functionality.

Time shift is a non-linear recording and playback system. Simultaneously recording and watching TV is incredibly easy with the time shift function. For example, while you're watching TV somebody rings the door bell - no problem! Simply start recording and when you return, you can watch where you left off, while the rest of the program is continuously being recorded.

1.  Preparing the USB device for Time shifting. To use Time shift function, you must prepare the USB device, and you can do this by selecting “Time shifting” as operation mode.

To do that, Press “ MENU” button on your remote to open “Main Menu” and then select “Recording” on “Recording” menu from the screen using “Arrow keys” and pressing “OK” on remote.

Once this menu appears, press “ blue button” on remote to enter “Disc Info.”

In this menu, using Arrows and OK, change the operation mode for the USB device, “Disk mode”, to “Time shifting”.

Now “ Time shifting” operation mode, will prepare the USB for Time shift.

When MINI 2 asks you for changing disk mode to Time shift, please answer YES, use the Arrows and the

OK button on your remote.

This function requires a preparation process that can take more than 20 minutes, depending on USB device capacity. A progress bar will appear in right bottom of your screen to show the progress. Please be patient. You can change between disc modes any time you want, but you must format the USB device again, to make sure it works properly.

NOTE: To use the USB Device, MINI2 will format the USB to a special format. Don’t worry, if you need to use the USB again, you can reformat it with your computer, just insert it in the USB host port and the system will ask you to format. Due to the format change it will take some time to complete, please be patient.

2. Using Time shift function. Time shift starts recording automatically after changing the channel, and the recorded data will disappear when you change the channel.

It is very easy to use, just use these keys on the remote to control moving backwards/forwards and play/pause the Time shift recording.

You can hide the lower screen menu using the “ EXIT” button on remote.


4. Gibsat’s MINI2 IPTV Box notes and recommendations.

You can use functions, PVR and Time shift, on the same USB device by selecting Time shift + Recording as Disk Mode. This mode will use 8 GB for time shifting, up to 2 hours of time shift depending on channel quality, and the rest for recording.

We recommend you use only USB 2.0 pen drives, up to 64 GB, for faster preparation time.

Using time shift can damage your USB device because of the high transfer rate needed, use it at your own risk.

Before extracting the USB device, please put MINI2 in Stand By / Sleep mode.

Please be patient and never shut down MINI2 while format this or other preparation process is taking place. If you do, you must restart the process and it may damage USB device and MINI2.

Thank you for choosing Gibsat.

FTTH Installation Guide

When contracting a GibFibreSpeed Fibre-To-The-Home service, our Customer Support team will contact you to organise an installation. 

We shall install a fibre termination point (faceplate) and run a small thin (3mm) fibre optic cable into your property. This cable is run within the wall ducts of your home. Therefore, there are no newly laid cables visible in your property. The fibre cable exits your wall through a GibFibreSpeed wall socket, and connects directly into your home router. 

There are instances where the wall ducts have been broken and the fibre cable does not pass through. In this scenario, the fibre cable would have to be surface mounted along your property. Therefore, please be aware of the different scenario's which can effect your home installation and the visibility of cabling in your home.

Note: Router device requires a standard 240V power source to operate.

This is an image of the FTTH wireless router we install:

rgMwv_GPON_router.png

Termination

If your subscription payment is two weeks overdue, our policy is to suspend services. After a following two more weeks of suspended services if the subscription payment has still not been paid we will terminate services. If you would like to reconnect to our services once disconnected a re-connection fee applies.

E-mail

Upon signing a contract with GIbFibreSpeed you will be given two personal e-mails. 

Online Security

GibFibreSpeed has its own softwares, hardwares & policies in operation for online client safety.

Moving home

If you are in the process of moving home, please inform us via Email or by calling us on: 200 651552. If your new address is within ourGibFibreSpeed serviced areas we will continue your contract at your new address.

Reporting a Problem

To report a problem, please call 20065155 during normal working hours and press two for Technical Support - we will attend to the problem as soon as possible. 

If you encounter an issue after working hours, you can still call these numbers as we have an after hours on call service until 10pm weekdays and 10am-10pm weekends. 

You may also contact us via E-mail to customerservices@gibfibrespeed.com for any issues.

Testing your speed

For an accurate reading when testing your broadband speed, you must connect your wireless router with an ethernet cable directly to your device and test using the following link: Speed Test. For an accurate reading test to Malaga. An example is shown in the following video: 

Sign-up Online

If you wish to sign up to GibFibreSpeed residential services you can do so online. This link: GibFibreSpeed - Sign-up Online takes you to our order now page where you can set up your installation online, it's quick and easy!

The process includes the input of your personal details and your GibFibreSpeed package, followed by payment.

Payment includes the one off £40 installation fee and first months subscription (depending on which package you choose). Your subscription payment does not become active until your installation has been completed.

Once you have completed the online sign-up process, we will call you to organise an installation.

Register your Interest

If you wish to contract GibFibreSpeed Services but your area is currently not in a GibFibreSpeed serviced zone, then you can Register your Interest. This allows us to keep record of your details and as soon as your area becomes available we will contact you to organise an installation.

You can check service availability in your area by following this link: GibFibreSpeed - Elgibility, if your address does not appear in the eligibility list please contact us either via E-mail to customerservices@gibfibrespeed.com or call us on: 20065155.

If you wish to Register your Interest in GibFibreSpeed Residential Services, you can do so by following this link: GibFibreSpeed - Residential Services

If you wish to Register your Interest or make an Enquiry for a Small Business Service, you can do so by following this link: GibFibreSpeed - Small Business Services

If you wish to enquire about GibFibreSpeed Corporate Services in your area, you can do so by following this link: GibFibreSpeed - Corporate Services

Upgrading & Downgrading your Package

If you wish to upgrade or downgrade your GibFibreSpeed service it's simple & easy. All you have to do is E-mail us to customerservices@gibfibrespeed.com or call us on: 20065155 and provide the details of your upgrade/downgrade. This should include your name, address and the service you are currently on and the service you wish to change to.

Once we have these details we will change your speeds remotely.

Please be advised, the upgrade/downgrade will come into effect on your next billing date, as your new billing amount will be set to your next bill.